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For Support <span class="sdata2" title="2017-11-08T20:10:32+00:00"></span>

Improve
Channel Support

Creating satisfied customers takes more than a great product or service. The sales channel’s ability to implement solutions and support the customer are also key factors.

When the customer has a question, or the first time something goes wrong, the customer will contact your channel partner. How prepared is the partner to take on this burden?

Through-Channel provides the tools support professionals need to ensure channel readiness and focus. The platform also provides real-time channel insights into the state of channel readiness to implement and provide channel support.

channel support

COMMUNICATION

Communicating with channel partners is key to successful channel support collaboration.

Share FAQs, knowledgebase articles, service bulletins and other critical communications in one central portal.

Channel Enablement

KNOWLEDGE

Products and services are constantly changing. Channel partners need to be kept up to date.

Through-Channel’s learning management system facilitates field knowledge transfer.

channel incentives

INCENTIVES

Award loyalty points for completing training, implementing best practices, and delighting customers.

Incentives are a key tool in driving the behaviors that ensures customer satisfaction levels stay high.

channel insights

INSIGHTS

Insights help you understand the readiness of the channel to implement, support, and delight customers.

Understand how programs impact the channel partner’s ability to drive customer satisfaction.

Channel Management Should Be Collaborative and Data Driven

Real Channel Support

Helping channel partners support customers is an ongoing activity that doesn’t end at classroom training. Keep partners informed of the latest product and service information, share best practices, and be there when they need you with Through-Channel’s support platform.

channel support

Excellent Analytics

Don’t guess at your channel’s level of support readiness, know by tracking training paths and certifications. Understand what training and information drives results and most importantly what truly impacts customer satisfaction.